Here we are at Element 11, Service Level Agreement! The key is a full solution and at any point you can view all 16 Elements at once by visiting our Resources. Have specific questions and key concerns? BRUNS-PAK can help as we pride ourselves on consulting and guiding clients as well as Designing and Constructing the optimal Data Center facility! Here is some information on Service Level Agreements.
11) Service Level Agreements
A.Internal vs. external (client) based
B.Government imposed guidelines/performance (i.e. HIPPA, etc.)
C.Co-Location / Cloud – 2014 transformation – fine print – who pays? – how much? – damages (Legal Beagles 2014!!)
D.What does 99.999 availability mean to me when “I go down?”
E.Moves/adds/changes without interruption!
F.New “fines/penalties” by external agencies being processed 2014 / 2015 / 2016
Here is the full list of 16 Elements we have covered and/or will be reviewing one by one over the next weeks:
Defining the Mix of “Elements” (16) Considered in the Data Center Solution
1. FACILITY INFRASTRUCTURE
2. ENERGY EFFICIENCY
3. COMPUTER HARDWARE
4. CLOUD Internal/External
5. DISASTER RECOVERY
6. CO-LOCATION
7. MIGRATION/RELOCATION
8. COMPUTER SOFTWARE
9. MODULARITY/SCALABILITY /RELIABILITY
10. COMMUNICATIONS/NETWORK
11. SERVICE LEVEL AGREEMENTS
12. PERSONNEL
13. CAPEX vs. LEASE/OPEX
14. CONTAINERS
15. GOVERNMENT/CORPORATE/UNIVERSITY/NON-PROFIT
16. LEGAL REPERCUSSIONS
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